Outlook 2016 screen goes white Right-click the Start button (lower-left corner), and select Apps and Features on the pop Some Windows 10 users complain that when launching Office 365 apps (Outlook, Teams, Word, Excel, etc. When I try to open OutLook or Word I get a blank screen without any menus etc. We used to fix some of these issues by setting a reg value to bypass the way Windows handled modern auth in Outlook. Select Uninstall to begin the uninstall process. Sign in to your Outlook. Show more Less. com or Live. The keyboard layout can be changed to local language by the Keyboard setup at the bottom of the Desktop screen, the right task bar where the time is shown. Only way I could get Outlook working is to do the following Registry change UPDATE 5/18: Weirdly, the problem may have been tied to a particular Exchange/O365 account set up in Outlook. But it was only a temp fix So this is not about blank emails being sent, it is about how Outlook 2016 appears to go blank screen when an email is sent. This happens on both Firefox and Edge. While there are “fixes” for the issue, To uninstall new Outlook: From the Start menu, select new Outlook for Windows. Check for updates: Go to the Google Play Store and check if there are any updates available for the Outlook app. Microsoft Teams, Office 365, Visual Studio). . Select the arrow to expand the list option in Start. This stand alone includes Outlook— Just a white screen where the login screen should be. Go to the registry editor (Win+R; regedit) 2. com, Hotmail. [Moderator note: Big Sur—Microsoft recently announced that it was officially ending support for Office 2016 for Mac on October 13, 2020. Technical support. Start Outlook in safe mode by running Outlook. These seemingly random white lines can be SO maddening. I ruled out AV, defender. How to Fix Outlook Password Box Pop up Blank Screen or Disappear. Download the free desktop and mobile app to connect all your email accounts, including Gmail, Yahoo, and iCloud, in one place. Check Add-Ins: Sometimes add-ins can cause Outlook to freeze. com I get a white blank screen. Random White Lines. I'm running Windows 11 on my laptop and Windows 10 on my PC. Same thing if they go to File->Accounts if they are signed out and try to sign in they get asked for Email and then it just closes and they are still signed out. if you want the Ribbon commands to go away, press Ctrl-F1. We are using Office 365 Outlook 2013. It stops at a white screen. I have my system set to dark mode and office theme set to" Use System setting" Under Outlook Options->General->"Personalize for Microsoft 365 & Office 365, Exchange, Outlook and Windows. thank you. But I was successful printing the same email from outlook. go to HKEY_CURRENT_USER\Software\Microsoft\Office\16. Then, go to the Google Play Store and reinstall the app. Select Update Options > Update Now. See all products. White screen. exe 2. It does not matter if they try to sign in through Outlook, Word, Excel or Power Point. Go to File > Options > Add-Ins. I have tried everything short of uninstalling and reinstall it which I am hesitant to do because I believe I will lose all of my contacts. I have tried re-installing Office 2016 Pro, Re-named the reg Word key, and a MS repair via the control panel . No account? Create one! Can’t access your account? I there is a post dates 2016 with *NO* answer. Locate the value I am experiencing Outlook crashing when trying to open a shared mailbox. 0\Common\Graphics. The issue is when I am prompted to login to my Microsoft Account when using certain applications like Outlook, Excel, xbox gamepass, etc. I've tried clearing the browsers of all history and cookies as well as stored passwords with no change. Very strange. To create a user profile, follow these steps: In Control Panel, select Programs, select User Accounts, and then select Mail to open Mail items. I've tried to modify and repair the Microsoft 2016 pack in Windonw 10's Apps & Features but this problem remains. Then go to Microsoft Store and finally, reinstall the Office app from there. To find the setting, please follow: 1. In the case where it is blank double clicking the Trying to make Outlook 2016 work on Windows Server 2008 R2 Standard with O365 accounts. I have to go to safe mode to see the login screen. I have done the following: Made a registry edit to enable TLS 1. Tried new profile, cached and non cached mode, I am having significant issues with outlook 2016 going to a white screen and becoming unresponsive. white screen to configure your monitor settings. Since trying the new version of Outlook when I open email on my pc laptop it shows only a blank screen. Select Settings from the menu. Restart Outlook and see if the problem Go to System > Troubleshoot > Other troubleshooters. Even right-clicking on the Office icon on the taskbar and then trying to open New Word document or New Excel workbook gives the same blank useless screen. You can right-click on the network icon in the bottom right corner, open Network Settings Original post: Why am I suddenly getting a blank (white) screen when I try to go to the Outlook sign-in page? I have not changed any of my computer settings, but all of the sudden when I go to the Outlook home page to sign in, the screen never loads, it just shows blank white. Apple Silicon compatibility in Office 2016 is questionable. Useful when adjusting settings in my secondary monitor (since it's quite old it doesn't Suddenly my desktop with Windows 11 and the 22H2 update will not signin to my Microsoft or Sharepoint accounts. With 2013, it would Here are the top 13 issues we troubleshoot within Outlook: 1. Can you please provide us a photo of the issue? specifically on this I am using Excel 2016 on Windows 10. removed password saved credentials for Microsoft office16_Data:ADAL:xxxxxxxxxxxxxxxxxxxxxxxx from Credential managers. When I am not searching, I put the white screen so I don't get distracted with anything on the computer. Go to File-> info -> account settings ->email(tab) -> select the extra email account and remove it. I restarted Outlook and was back to the blank white page. Logging-in into Web Outlook might sometimes show an existing problem such as the need to change the password. No account? Create one! Can’t access your account? Outlook is configured to prompt you for credentials. It is extremely annoying and it is blank (doesn't say anything) so I We've had a few users experience issues with signing into the desktop version of Office 365. Excel, Outlook) 2. 1. Uninstall and reinstall the Outlook app: Go to Settings > Apps > Outlook > Uninstall. What's the version of your Outlook 2016(File>Office account>About Outlook), please first ensure that Hi. When I sign in and access Outlook online all emails are missing and only the email ads show. Multiple times a day my Outlook screen goes completely white. Follow the steps: Go to File > Options > Add-ins, select "COM Add-ins," uncheck them, and restart Outlook. 0\Common\Identity. I am not sure i this is a video card issue or an outlook issue but not having this issue on any other devices. You can try the following methods to see if they work: i) Click the Windows key, type "Internet Options" and then click on Advanced > Restore Advanced Settings > Apply. 2) Open Credential Manager in Control Panel . We did perform some I've managed to fix this issue by uninstalling and reinstalling the office app. It may be worth a shot. Users all have an Office365 account. There doesn't seem to be any consistent pattern to this problem. 3. On the General page, look for Personalize your copy of Microsoft Office. If you prefer, you can disable dark mode so that the message window is always white when using the black theme. I hope this is useful for others. I have OUTLOOK 2016 o365 BUILD 1703. It does not update, and just stays white. This prevent me from using the application as intended. When I attempt to go to the web login for Outlook (really any 365 product) on my work computer I get a blank white screen. 3) Delete all credentials under the "Generic Credentials " header that begin with "MicrosoftOffice16_Data:" 4) Start Outlook 2016. No matter what we do - blow away the Outlook profile, clear cached creds, and remove any accounts in "Access Work or School" - nothing works. Fix 2: Disable the Registry’s Multi-Plane Overlay Key. when we click on it we see a white box comes up and goes away, it does not give them the option. My brower is Firefox and I have updated it to the latest version and Hello, sorry for the lack of details in the post. Any fix to this? I see this occasionally in my tenant and this is the solution, works every time. 4. If you are using an Exchange account, there is a setting in your Outlook profile to always prompt for logon credentials. Office 365 ProPlus, They will open Outlook, and Outlook will say it "Needs Password" When you try to click the prompt to sign into Office, the Microsoft sign in window pops up for a split second and then disappears. · Repair your Office installation: Go to Control Panel > Programs and Features, select Microsoft Office, and choose "Repair. com account. and How to When I create a NEW email or reply to an existing email in Outlook (desktop app) I get a blank white screen! I can see a cursor pointer move as I type and if I hit ESC I will then see the compose window but on my second monitor the screen is still all white. Will continue testing and provide an update later on. The only way for outlook to work is to close it down and reopen it - sometimes a reboot of the machine. After removing this account from Outlook, the problem disappeared. It seems to be something in Windows? Windows 11 Pro. It's only a few sites not all. Go Control Panel >> Programs and Features 3. i'v try to go to mail editor but there is no reference to . If you say "I cannot print" is the print button greyed out? or it's clickable but your printer is not printing?Please specify. The buttons to switch dark mode on or off are disabled when you disable dark mode. Every time I seem to open outlook I keep on getting a pop-up window flashing on my screen. 21H2 22000. It will remain this way and unresponsive for a prolonged period of time, until using the top right corner Close button will bring up a "Program unresponsive" box. In the top corner, you'll see a . Link. After entering their credentials and security code from MFA, the sign in window goes blank and the apps never launch. Outlook’s most infamous issue. Right click on Outlook 365 calendar - too much white space: Using Outlook: 0: Apr 13, 2021: T: screen freezes, then turns white: Using Outlook: 2: Nov 18, 2014: Outlook 2010: Two incomings in white text: Using Outlook: 2: Jul 9, 2014: I: Does this issue occur to all Office 365 apps or only occur to Outlook? If it is the latter, try to create a new Outlook profile and check if the issue persists. remove and re-add send as permissions. Sometimes a message will display correctly other times it will appear blank. The modern authentication window was just a blank box. Display Email Content section and clear the “Show Microsoft 365 review; How to Use Microsoft Word Like a Pro; How to Use Microsoft Excel Like a Pro; Fix a Stuck Office 365 Login in Chrome. But every time I try to add an account to Mail (in control panel, so I can use it in outlook) it will drop the modern authentication window but it's blank so I'm stuck. 795 Howdy, I have a user who changed her Login/365 password a couple weeks ago. Clicking back and forth between different emails will sometimes cause the email to made sure that my 365 suite is completely updated, shut down Office 365, restarted my computer, attempted to repair Outlook, all to no avail. Go to File > Office Account > Product Information . SUPPORT. com)?. In an Hello, I am experiencing Outlook crashing when trying to open a shared mailbox. It's not for all users and everyone is using the same Office 365/2016 installation, monthly channel 1903, we use ADFS. exe) to fix any corrupted Outlook files. When trying to add O365 mailboxes to outlook it gave a blank modern auth screen User opens outlook (2016 current monthly) and it shows the "need password" screen at the bottom and no email is sent/received, when we click on it we see a white box comes up and goes away, it does not give them the option. My computer recently had a system update, since then I have not been able to use Outlook. You can find it in the Office They have Office 2016 Pro Plus installed and use Microsoft 365 and all of a sudden today nearly all users Outlook started popping up asking to re-auth in Outlook but problem is the Microsoft 365 Login Dialog box is White / Blank. Also using the most recent desktop app version of outlook. This occurs on my laptop, and suddenly started showing the white screen on my PC as well. After 30 minutes on the phone with MS support the best they could offer was a registry tweak to disable modern Over the past couple of weeks I've been experiencing problems where the preview pane in Outlook 2016 goes blank when I select a message for reading. When I open the Office app, only a white blank screen is displayed. I can also see who sent the emails, the subject line and the first few words just like OP. 2. I have the exact same problem when trying to print an email from outlook. Then when it does, I have to end task to close it or close it and then it is unable to open the OST files so I have to reboot the machine (Surface Studio) for outlook to work again. white, or (in Outlook 2019) black. A pop-up window appeared where I enter my email address, I do so and click "Next" and then the pop-up screen becomes blank and shows nothing. I can use IE or Chrome and get the same results even in incognito mode. 2 and restarted PC- no change Made a registry edit to disable the Modern authentication - no Trying to login to Office 365 I get a blank screen instead of the password entry dialog box After selecting the Sign In option from any Office 365 application (top right corner of each app dialog), I enter my Microsoft ID in the first dialog, then I am presented with a blank dialog for the password. after the update to this build i Unable to see pictures in the massage boddy. The screen grabs below are what my emails are appearing like, and When configuring a connection to Microsoft 365 (Exchange Online), the Microsoft sign-in screen is not displayed correctly (blank screen is shown) and you can Using Outlook desktop, which came bundled with Office Professional Plus 2016. I tried repairing it, then resetting Office, but that did not help. I have had it suggested that a registry change is made to disable WAM on my laptop for outlook or some such (tired of searching the web now). Using Windows Click "Custom level" and under Scripting section, ensure "Active Scripting" is enabled. This is not acceptable though. dhendrix24I had two email accounts on my outlook app, once I removed the one which I was not using, the frequently appearing dialog box did not reappear. Apparently a few times a day, the whole outlook window will go completely white, except for the top bar. Wait a little bit and it will create a new "Generic Credential" having the "MicrosoftOffice16_Data:" prefix. In Outlook, go to File > Options. Cannot log in or register any products from Microsoft due to this issue, on 1. You’ll see a “You’re up to date!” message when it’s Hello, I have a problem where I can not add new or existing Office 365 users to Outlook 2016 every time I try to add one I get a blank white Oauth window and so far nothing I have tried has worked. This occurs multiple times a day unfortunately. Then when it does, I have to end task to close it or close it and then it We have gotten reports of outlook (and potentially other programs) lagging and showing a white screen. She logged in just fine, but when she opens Outlook, the blue Loading screen comes up, and then a 365 login type window tries to open to get her credentials, but the window opens up blank and we can’t do Based on your feedback, your login screen always shows a white screen. Generally, this blank page screen problem arises due to SSL certificate binding and can be resolved by changing the binding settings in the IIS. Highlight your Exchange account and click Change Step 5: Click Apply and OK on the Mouse properties windows. Windows 11, version 22H2. No account? Create one! Can’t access your account? This morning we had a few users report they were unable to log into Outlook 2016 after updating their passwords. com category in posting your concern here in community, how do print attachment? Is it through Outlook app or Outlook for Web ( outlook. This was a secondary mailbox set up for a specific purpose. Outlook Top Contributors: Go to your Options and where you have the Black Theme selected. Microsoft 365 sign-in screen appears blank when configuring a connection to Exchange Online If you’re using Outlook 2016, some screens may look slightly different. Removed cache mode and close outlook. Other computers of mine on the same network signin fine. Reply. Help I just got in to hotmail by logging in to MSN and then going in to outlook. Authentication. From Finder, We have Citrix VDAs running windows server 2016, with Microsoft office 2016 professional installed. I have uninstalled it and reinstalled it again. 1) Close Outlook 2016. Let the update install. This can only occur for outdated Windows Operating Systems to continue to Outlook. Support. In Outlook 213, go to File tab > Info > Account Settings > Account Settings 2. It seems to be fixed with a repair. Cheers, When I try to log into Microsoft live. It briefly loads a progress bar then goes to white and displays nothing other than You've selected outlook. will only show a white/blank Reading Pane. For long I didnt know which program was causing this frequent dialog box which was very annoying. If correct, try deleting it, reboot and log into Outlook. ) or Outlook 2019/2016 (with Exchange Online mailbox), a blank white sign-in screen appears when they try to login to When I try to sign in on the desktop apps, I type my email, password, and then this happens. When Exchange Administrator, use’s to access Admin Control panel and Outlook Application via EAC and OWA by providing the Username and Password and gets a white blank web page. This happens when the options 'Show as Conversation' + 'Use Classic Indeted View' are chosen, and any thread is expanded. Click on the Run button next to Program Compatibility Troubleshooter. to continue to Outlook. " · Use the Inbox Repair Tool (scanpst. It is only MS Outlook that is totally black and I cannot see any words on the window, the rest of the MS Office applications are working fine. Create a new Outlook profile. The Multi-Plane Overplay (MPO) is a function that helps enhance graphics The email loads for half a second then goes blank. until they Excel 365 (Not Responding) - White Screen with random paste history I've had an issue with Excel 2013 (both 32-bit and 64-bit) for a few years and have the same issue since upgrading to Office 365. Besides, you can also try the steps below: 1. On the bottom left, click the three dots and select Reset Account from the list. Select the profile I'm looking into an issue my mother has been having with her copy of Outlook 2016. To make sure the password is correct, I asked Outlook 2016 blank MFA screen for some users. My business is at severe risk of losing sales because of this bug. ii) Change DNS. same problem. Blank white login screen for any Microsoft login page (not in browser, IE. How to find out what's blocking them. I have white screens when I try to open any Microsoft office apps. Select Show Profiles. Blank screen on outlook and word 2016 Go to HKEY_CURRENT_USER\Software\Microsoft\Office\16. To troubleshoot this: Open Outlook. In the left pane, select the account you want to reset. Steps that I have tried to do to solve the issue: disable cache mode / and run in safe mode. com, MSN. It launches with a white screen. Try checking on different mobile device if the Outlook app is working. Restart Outlook. This is after following instructions on this thread to try and fix my image Hello, I recently purchased a new laptop running windows 11. com running in Microsoft Edge. Damon Same problem just started and online repair and new download did not help. So kind of stuck Open the Outlook app. ensuring Outlook Install the Outlook Advanced Diagnostics tool and review the generated report for any issues 1. When I open the apps, it request for me to login at which point a window pops-up but it is blank/white. I have been forced to use the web Outlook application and I am not happy doing that. Next, let Windows detect the problem, asking you to select the culprit I get a Blank Screen when I try to click "Sign In" to office. Check Paperflite compatibility: Visit Paperflite's website or support channels to confirm compatibility with Outlook If you're in dark mode but the reading pane is still white, and you cannot find the switch between dark and light mode button that is talked Brian Tillman [Outlook MVP 2007-2019] . When you move your mouse over the black screen and you click on where a menu is supposed to be, then it goes into another totally black screen. If you use the up to date Windows OS most of the time, you will not face this issue. Step 10 - Create a user profile in Outlook. March 10, 2025 . I am having significant issues with outlook 2016 going to a white screen and becoming unresponsive. At the bottom of the window, select COM Add-ins and clear all active checkboxes. Original title: I have had this same problem for the past two days. Today she’s on a computer she hasn’t used since before the password change. To reinstall new Outlook: Open classic Outlook for Windows. Make sure the box next to it is unchecked. Showed up the same in safe mode and when trying to create a new profile. User profile for user: BruceH5200 On the Outlook toolbar, go to Tools > Accounts. When a user opens Microsoft Outlook 2016, they go through the login wizard and are prompted to enter their Office365 credentials, except they are prompted with a white (blank) prompt. It's not loading and basically I can't enter my password. com running in Internet Explorer 11 on the same computer. Occasionally, Excel's window will go blank with the exception of the title bar, the selected cell's font (in the ribbon), and several boxes containing the Paste icon, the characters (Ctrl) and a down Hi there, Since last week, my outlook keeps converting back to the default white theme whenever I set it with the Dark Grey. Reading Pane goes blank. Here's a step-by-step guide to fix the white or blank screen issues after opening all Office apps by reinstalling it via Microsoft Store. This can be done in 3 steps. nkaxjoz mkn cuchfpj ycaun nabuxu acrgl bgrn nanuz eqiev gekkppnm xgr pocp kbybnj pgop dpre